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Quirky - contemporary - cool
  • English
  • Shipping & Returns

    Shippingcosts
    - Shippingcosts Netherlands €5,95, above €100 free of charge.
    - Shippingcosts Belgium and Germany €9,80, above €150 free of charge.
    - Shippingcosts EU countries on request, above €250 free of charge.
    - Shippingcosts Worldwide on request, above €400 free of charge.
    We ship on Monday till Friday and solely through PostNL.
     
    All Worldwide orders will be sold without VAT (21%). The amount will be automatically deducted at check out after entering your delivery address.
    International import duties and/or taxes may apply. Pls. contact your local customs office for indication of these costs.
    Maneki Neko can't be held liable for these costs.
     
    Return; the Do's and Don'ts
    Too big/too small/wrong choice? No problem! You can return within 14 days.
    The article(s) should be unworn with the hangtags attached. Make sure to enclose the original packinglist and mark down the returned item. 
    Please send an email to [email protected] including your ordernumber to register your return.
     
    Costs for return shipments are for customers account, we do not offer free returns.
    In case of a partial return which results in a left-over amount below free shipment, the initial shipping costs are deducted from the amount to be credited.
     
    Returns are processed within 7 days after receipt of your return. Depending on the process time of your bank you may expect the credited amount on your bank account shortly after that.
    Our credit procedures are automated and therefore we are unable to refund to another account than paid with.
     
    In case of damaged shipment, please note down on the delivery slip of the transporter, make clear pictures of the parcel and delivery slip and notify us by email within 48hrs after receipt.
    Notification after these 48hrs and/or without supporting pictures / mention on the delivery slip can't be accepted.
     
    Address for returns:
    Maneki Neko
    Alberdingk Thijmlaan 16 (= street)
    2106EK (= zipcode)
    Heemstede (= city)
    The Netherlands
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